Frequently asked questions 

Updated 2024-04-12

Winners are automatically notified by email, SMS or letter.

• Over 5000 kronor: announced via a letter in the mail and sometimes with a cheerful winner's call.
• Under 5000 kronor: primarily notified via SMS or email.

You can also check the latest winning postcodes on our website or check your ticket on My pages.

Be sure to keep your contact details up to date so we can share the good news with you! 😊

It's good to know that we never ask our winners to identify themselves with BankID when we call to announce a win.

Updated 2024-04-12

No, you don't! 🌟 Since all lottery winnings are randomly selected, they are tax-exempt. You get to keep everything you win without paying any taxes, no matter if it's cash, a gift card, or another kind of prize.

Keep in mind, if you win a cash prize on a game show such as Postkodmiljonären or Drömpyramiden, you might be subject to paying tax as it’s based on your performance.

Updated 2024-09-18

The Swedish Postcode Lottery offers a wide array of amazing prices ensuring that there’s something for everyone. Here's a snapshot of the types of prizes you could win:

• Cash prizes: from weekly prizes to millions of kronor shared in the Grannyra, our big multi-million draw event which takes place three times a year.
• Vehicles: win eco-friendly and stylish vehicles like the Volkswagen ID.4 Pro Edition, perfect for modern living.
• Merchandise prizes: choose from a wide selection of goods in our prize catalog, allowing you to pick the prizes that best suit your interests.
• Plus and Premium: upgrade your ticket to increase your chances of winning by participating in two additional draws each month.
• And much more. Discover all the exciting prizes available by visiting our website.

Updated 2024-04-12

Need to make changes to how many lottery tickets you have or want to cancel altogether? No problem, we've made it easy for you:

• Call Customer Service: call us at 0771-22 55 22, weekdays (excluding public holidays) between 08:00-18:00.
• My pages: log in with BankID and make your changes directly.

Remember, there is no notice period at the Postcode Lottery. You are free to make changes at any time, and it is completely free to cancel or reduce the number of tickets.

You need to notify us of your cancellation at least five business days before the next payment if you pay via direct debit. This is because the bank reserves the amount a few days before the charge.

Updated 2024-04-12

We believe that winning should be fun and easy! 😊 Once you win, we will transfer your prize money directly into the bank account you've registered with us. You can expect your funds to be deposited directly into your bank account within a month of winning your cash prize.

• Direct debit: you’re all set - your cash prizes will be automatically deposited directly into the bank account you use to pay for your subscription.
• Card or invoice: simply log into My pages and register your preferred bank account for receiving payments under My profile → Payout account.

Updated 2024-04-12

Joining the lottery is easy and can be done in a few simple steps. Here's how:

• Online: start your subscription by visiting our website and follow the instructions to purchase your lottery ticket.
• Customer service: if you prefer personal assistance, our customer service team is ready to help.

Updated 2024-04-12

Postkodlotteriet is a subscription-based lottery where a ticket costs 180 SEK per month. Your lottery ticket is automatically entered into every draw and prizes are announced every day.

In addition, you have the option to upgrade your ticket to Plus and Premium for additional draws beyond the standard prize plan: Plus for an extra 20 SEK or Premium for 40 SEK per ticket, per month, which offers you an increased chance of winning.

Updated 2024-04-12

When your payment is charged or when it is due depends on what payment method you have chosen:

• Direct debit:
  • First payment: no later than the last business day of the month.
  • Subsequent Payments: the first business day of the month. If there are insufficient funds, further withdrawal attempts will be made until the last business day of the month.
• Card:
  • First payment: at the time of lottery purchase.
  • Subsequent payments: the second business day of the month. If there are insufficient funds, further withdrawal attempts will be made during the month.
• Invoice:
  • First payment: payment received no later than the last business day of the month.
  • Subsequent payments: as with the first payment.

Updated 2024-04-12

There's no need to worry. If a payment is missed, we will make another attempt to process it later in the month. If that attempt also fails, your lottery ticket will not be participating in the draws during the upcoming month.

Updated 2024-04-12

Here is all the information you need to quickly and easily get in touch with us:

• Phone: 0771-22 55 22
• Email: kundservice@postkodlotteriet.se
• Mail: Svenska Postkodlotteriet, Box 193, 101 23 Stockholm
• Social media: Facebook and Instagram

We are available to answer your questions on weekdays, excluding public holiday, from 08.00 to 18.00. Our goal is to always provide you with prompt and efficient service whenever you need it.

We look forward to assisting you! ❤️

Updated 2024-04-12

This applies to the payment methods we offer:

• Direct Debit: if a payment cannot be charged on the first business day of the month, new withdrawal attempts will be made in the middle and at the end of the month.
• Card: if a payment cannot be charged on the second business day of the month, new withdrawal attempts will occur at the end of the month.
• Invoice: if the payment is not received by the due date, the lottery ticket will not participate in the intended game round, but you will receive a new invoice next month. If you choose not to pay your invoice for six consecutive months, the subscription is automatically terminated.

If you decide not to pay, your lottery ticket will not participate in the draws during the upcoming month. Participation in the lottery is voluntary, and you are never obliged to pay for the tickets.

If you wish to stop future payments, you need to cancel your subscription.

Updated 2024-04-12

Managing how you receive communications from us is straightforward:

1. Log into My Pages with BankID.
2. Select the Mailings tab.
3. For phone calls, uncheck the box under Telephone to opt out of marketing calls. For mail, uncheck the box under Mail to opt out of direct mail.
4. Click Save to apply your new settings.

Not a customer?
Even if you're not a current customer, you have control over receiving advertisements:

• Register a block on our website using BankID to stop receiving postal ads.
• No BankID? No issue! Fill out our online form and we’ll handle your opt-out request.

Why do I still receive advertising after I've blocked it?

• Calls: All requests are actioned within 1–2 workdays. Rest assured, this won’t affect your notification of any winnings.
• Mail: Direct mail may still arrive due to early print schedules, incorrect details registered, or updates after the block was requested.

Need a hand?
Our customer service team is at your service! Email us at kundservice@postkodlotteriet.se with your details, and we'll assist in setting or updating your preferences.

Updated 2024-04-12

To change your contact information, please follow these steps:

1. Log in to My pages with BankID.

2. Click on My profile.

3. Update your email address/mobile number under My details by clicking on the blue pen icon to the right.

4. Enter your new details and click Save.

It's now updated! Of course, you are always welcome to contact us if you would like our assistance with this.

Updated 2024-04-12

We offer two payment options:

• Direct debit: automatic monthly payment from your bank account. Recurring payments are automatically drawn on the first business day of each month. You can easily activate it with BankID.
• Card: pay directly with your bank or debit card at the time of purchase. Recurring payments are automatically drawn on the second business day of each month. Please note that credit cards cannot be used for purchasing lottery tickets.

For more information about payment days, please visit our website.

Updated 2024-04-12

The Swedish Postcode Lottery is more than just excitement and prizes; it's our way of contributing to a better world. Here's how our revenues are allocated to maximize both the joy of winning for our customers and the support for good causes:

• Prizes: about 40% of the revenues are returned to participants in the lottery in the form of prizes.
• Operations: about a third is used for our operating expenses such as IT, staff, and marketing, ensuring an efficient lottery that can fulfill both big and small dreams.
• Charity: our entire surplus goes to our beneficiaries, the 61 non-profit organizations with an annual support of 1 billion SEK.

Discover more about our work in our annual report, which provides a detailed insight into our finances and how we together create positive change. 💚

Updated 2024-04-08

Have you received a call from someone claiming to be from the Postcode Lottery?
There have been instances of fraud attempts where the caller uses pre-recorded messages that falsely inform you of winning and instruct you to press 1 to speak to a "bank manager", leading to an English-speaking individual who may ask for your bank account number.

Please be aware that these calls do not originate from the Postcode Lottery.

We never request bank details over the phone to pay out a prize. Official calls from the Postcode Lottery will come from our customer service number 0771-22 55 22.

If you receive a call as described above, hang up immediately and report it to us. We also recommend that you report the incident to the police. For your safety and that of others, the Postcode Lottery has already filed a police report regarding these fraudulent attempts.

Your security is our priority. Thank you for helping us maintain a safe environment for everyone.

Updated 2024-04-12

When you participate in the Swedish Postcode Lottery, you're part of something bigger. The surplus is fully allocated to support 61 non-profit organizations, which in recent years has amounted to around one billion SEK per year. These funds help improve the lives of people, preserve endangered species, and drive important environmental projects all around the world.

Thanks to the commitment from people participating in the lottery, these non-profit organizations can continue their vital work. Every ticket plays a role in creating positive change.

So from all of us, and those who benefit from your support: a big thank-you! 💚